Products

Why you should care
about a cracked screen

Most Likely to Happen

Up to 3 out of 4 of all phone repairs
are related to screen damage.

Most Likely to Cost You

Screen replacement can cost up
to 45% of the device value.

Most Likely to Not Be Covered

Manufacturer warranties
do not cover cracked screens.

BUY NOW

The Safestash
Cracked Screen
Restore Plan

for smartphones that love
slipping out of hands OR
for smartphones that love
floors too much

Protect Old Devices
and New

The only plan that covers
screens regardless of
device-age & warranty status.

The Freedom
of Choice

Easy payouts enable screen
repairs from service outlets
that you trust.

100% Online Plan
Onboarding & Resolutions

Purchase & redeem the plan
without ever being
put on hold.

No Questions
Asked

Cracked your screen?
We’ll pay to
remake it. Period.

Explore More

Warranty
BFF

Get your screen replaced at an authorized service center to keep your manufacturer’s warranty intact.

Maximum
Convenience

Repair your device wherever & whenever you find the time.

Zero
Depreciation

Depreciation should never devalue the relationship you share with your device.

Cashless
Enabled

Minimize going out-of-pocket with our maximized cashless approach.

Easy
Renewals

Renew an expired plan as easily as you bought your first one.

Scoring A Safestash
Cracked Screen Restore Plan

It Doesn’t Get Simpler

1. Purchase
The Plan

Purchase the plan by
following 3 simple steps.

2. File a Service
Request

We hope your screen never
gets cracked. If it does,
all you need to do is file
a service request with us.

3. Get Cash
For Repairs

Get 20% of the screen
replacement cost upfront.

4. Get Cracked Screen Repaired & Upload Documents

Get your device repaired at your nearest Authorized Repair Center. Upload the job sheet and final signed invoice.

5. Safestash Successful

Once the job sheet and invoice are verified, the balance amount, if any, is paid out and the plan expires.

Not Just Another Plan

We cover
old devices

Forget to buy screen protection? Didn’t like the available plans at the outlet or e-comm portal? Get our Cracked Screen Restore Plan any time within a year from your device purchase date.

Choose a service
center you trust

Fix your screen at your nearest authorized service center.

Service request
flexibility

With Safestash there’s no time limit to file a service request for a cracked screen. Get to it when you find the time and mind-space to do so.

We cover
old devices

Forget to buy screen protection? Didn’t like the available plans at the outlet or e-comm portal? Get our Cracked Screen Restore Plan any time within a year from your device purchase date.

Choose a service
center you trust

Fix your screen at your nearest authorized service center.

Service request
flexibility

With Safestash there’s no time limit to file a service request for a cracked screen. Get to it when you find the time and mind-space to do so.

No pick-up and drop
Know Convenience

Reduces Risk

As the battle against COVID-19 continues, our completely online process helps reduce the risk of interactions with potentially infected pick-up and delivery executives.

Reduces Wait Time

Scheduling and executing a pick-up and drop can add up to 4 days of waiting to your screen replacement time.

Increases Transparency

Communicating directly with the authorized service center not only helps stay updated in real-time but also increases your chances of being loaned a replacement device to tide over unusually long repair-times.

Lowers Plan Cost

Not having to keep runners on our rolls helps keep our costs down, a benefit that is passed on to you via cheaper plans.


The Truth Is Out There

“A screen protection plan that I’m not forced to
buy on the same day as my phone? Shows you’re
truly listening to the customers out there!”

-Aakash Dash

“There’s no BS deadlines and I’m so glad I didn’t
have to wait for some company delivery chap for
pick-up & drop. Just used Dunzo and it worked
out quite well for me!”

-Elton Vaz

“Got my screen protection plan today. Finally tech
that knows how to use the power of our smartphones
to its advantage.”

-Aseem Malik

“Smartly uses available resources and personal
preferences to deliver a screen protection plan.
Extra points for the simplest buying steps I’ve
come across till date.”

-Tithi Sharma


The Answers You’re Looking For

1. Which smartphone brands are covered under the Safestash Cracked Screen Restore Plan?

- At the moment, we only cover OnePlus devices; however, we cover all OnePlus models released till date. We are in the process of onboarding other brands as well.

2. When can I purchase the Safestash Cracked Screen Restore Plan?

- The plan must be purchased within 1 year from the date of purchase of your device.

3. Can I get a Safestash Cracked Screen Restore Plan for a 2nd hand device?

- No.

4. My phone is 6 months old. Can I purchase a Safestash Cracked Screen Restore Plan for it?

- Yes, we cover all devices old and new upto 1 year from the date of their purchase. However, at the moment we only cover OnePlus devices and are in the process of onboarding other brands as well.

5. What are the benefits of the Safestash Cracked Screen Restore Plan?

- • New & upto 1-year old OnePlus devices covered
• Get cash for repairing or replacing broken, shattered, or cracked OnePlus screens
• Convenient 6-month term with easy renewals for the next 6 months.
• No questions asked reimbursements
• No hidden fees or charges
• 100% online plan & service
• Freedom to choose trusted service centres for repairs
• No documentation required to file service requests.
• Get instant 20% cash on damage being confirmed.
• Screen replacements from brand authorized service centers don't void the manufacturer's warranty
• No unreasonable deadlines for filing service requests after damage has occurred.
• 0% depreciation on component repair / replacement costs.
• Get upto 50% of when you renew the plan for the next 6 months.

6. What kind of screen damage is covered under the Safestash Cracked Screen Restore Plan?

- The plan covers any cracks that may have developed on the screen. We do NOT cover damage due to exposure to liquid, dead pixels, scratches or normal wear and tear. Basically, cracks are covered, scratches are not.

7. How long can my phone be covered at a stretch for under the Safestash Cracked Screen Restore Plan?

- Currently, the plans available cover screens for 6 consecutive months.

8. Can I repurchase the plan after my 6-month plan gets over?

- Yes, we’ll even give you upto 50% off to renew your plan for another 6 months!

Important: However, please note that you will not be able to renew the plan or avail the renewal discount offer, if your device is more than 1 year old from date of purchase, on the date of renewal.

9. How long does it take to purchase and activate the Safestash Cracked Screen Restore Plan? What documents do I require?

- You can purchase and activate the Safestash Cracked Screen Restore Plan in under two minutes. No documents are required to purchase the plan.

10. How do I activate my Safestash Cracked Screen Restore Plan?

- Once your phone passes both DIY Diagnosis tests, you will receive an e-mail with a plan activation link. Follow the instructions in the e-mail to activate your plan.

11. Why am I required to pay before the DIY Diagnosis?

- Currently, our plan is limited only to select customers. The charge is a blocking fee that blocks your spot in our program while we check whether your phone is eligible to participate or not. In case your phone doesn’t pass the test, rest assured that the blocking fee will be refunded.

12. What are the Do-It-Yourself (DIY) tests for?

- DIY Diagnosis: The Do-It-Yourself (DIY) tests are basic diagnostic tests that utilize your front camera to help us verify the condition of your screen – both during purchase and when filing a service request.

13. How much time will it take for refunds to be credited to my account / card?

- We initiate the refund immediately, the exact time by which you receive your refund may depend on your bank.

14. How do I file a service request for a cracked screen?

- You can file a service request by navigating to the ‘File A Service Request’ section after logging-in to your Safestash customer account.Then click on the ‘File Now button’ and follow the instructions onscreen.

Note: Please carry out the process above using the Chrome browser on your OnePlus device.

15. While filing a Service Request, how will I receive the cash payout?

- As soon as we are able to ascertain the damage on your screen, we will send you a link on the email address provided by you. You can choose your preferred mode to receive the cash payout including NEFT or UPI.

As soon as you choose your preferred mode and provide the relevant details, the cash will be instantly remitted in your account.

16. Do I really get a 20% instant pay-out when my screen gets damaged?

- Absolutely. As soon as your screen gets cracked or damaged, follow these simple steps to get an instant cash payout of 20% of the screen repair cost:


• File a service request by logging into your Safestash account and navigating to the ‘File A Service Request’ section. Click on ‘File Now’.
• You will be prompted to take a quick diagnostic test. Please access this test from your phone, using the Chrome browser.
• Follow instructions on screen to take the two-part Do-It-Yourself (DIY) test.
• Once the tests are complete and the damage is confirmed, we will instantly remit 20% of the repair cost to the bank account designated by you.

Note: In the event you are unable to perform part 2 of the DIY Test due to extensive damage or other reasons, you will need to send us photos of your damaged screen via email: support@safestash.in

17. Does the plan include pick-up and drop of the damaged device?

- No. We only cover the component and labour cost of the screen replacement. Any pick-up and drop of the damaged or repaired device must be managed by you.

Reasons for not including a pick-up and drop include:

● Brand Authorized Repair Centers repair almost 90% of screens within 4 hours.
● It adds upto 4 days of extra waiting to screen repair/replacement time.
● Communicating directly with the authorized service center keeps you updated in real-time and increases your chances of being loaned a replacement device when facing unusually long repair-times.
● It reduces the risk of potential data privacy breaches that may occur during transit or due to unauthorized access by delivery or repair personnel.
● We pass on the savings of not hiring delivery executives, by offering you cheaper plans.

If you are unable to visit the service center / repair shop yourself, we suggest using a hyper-local delivery service (Swiggy Go, Dunzo etc.) or a concierge service that may be active in your area for the same. Please do inform them that they’ll need to collect (i) the job-sheet; and (ii) the final invoice from the service center, and hand it over to you. These documents will be necessary when claiming your balance payout under the plan.

18. What happens in case it is not just my screen that has been damaged, but other parts too?

- As the plan’s name suggests, the Safestash Cracked Screen Restore Plan only covers cracked or broken screens. So, while we will gladly cover the cost of screen repair / replacement along with the associated labour costs, the plan does not cover any repair or labour costs related to other damaged smartphone components, any liquid damage to the screen, dead pixels, scratches, dents or any other kind of damage to any other component.

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