Cracked Screen Restore Plan

RESTORING YOUR
CRACKED
SCREEN

File a service request

Navigate to the ‘File A Service Request’
section and answer a few questions
about the screen damage from your
Safestash account.

DIY Diagnosis

Take two quick tests to diagnose the
cracked screen’s condition and compute
repair value.

Get 20% of screen
value

Once damage is verified, get 20% of
the current market value of
screen component.

Repair screen &
upload documents

Get the device repaired at your
convenience & upload the job
sheet & final signed invoice
for verification.

Redeem the balance, if any

Basis the documents uploaded,
the balance amount, if any, will be
transferred to your account.

FILED YOUR SERVICE REQUEST?

148
Screens Restored Till Date

There’s nothing we love more than
the grinning mugs of Safestashers
staring back at them from their
gleaming new screens.

Straight Outta Safestash

“The fastest response and doc verification times
I’ve seen from a plan provider.”

-Rishi Bharadwaj

“The entire service request phase took me 4 days
including getting my screen repaired from an
authorized service center. Getting a renewal today”

-Shruti Ravi

“No-frills, but no-nonsense too.
Good experience”

-Harish S.

“The diagnosis tool detects cracked portions
of the screen quite well. Use a clean mirror
when doing your tests and you should be fine.”

-Ritika Shetty


The Answers You’re Looking For

1. How do I file a service request for a cracked screen?

- You can file a service request by navigating to the ‘File A Service Request’ button present on your personal dashboard after logging-in to your Safestash customer account.

2. How do I check the status of my service request once filed?

- Once you have filed a service request, you can track the status of the same via your personal dashboard by logging in to your Safestash customer account.

3. What documents will I require to be eligible for payouts under the Safestash Cracked Screen Restore Plan?

- You will need to upload (i) the job sheet; and (ii) the final signed invoice; that you have received from the authorized service center / repair shop.

4. What is the payout I am eligible to receive under the Safestash Cracked Screen Restore Plan? How are these payouts calculated?

For repairs from a company authorized service-center


If you have cracked your phone screen, and are choosing to replace the same at a company-authorized service center, you shall be eligible to receive a payout that is equal to the current market value of the original screen component. This payout will be split into two parts:


1. 20% of the payout shall be credited to your designated bank account as soon as the DIY diagnosis confirms that your screen is cracked.

2. The balance 80% of the payout shall be credited to your designated bank account once you’ve uploaded the required documents (i.e. the job-sheet and the final signed invoice).


Illustration:

If you choose to repair your cracked screen at an authorized service center that charges Rs. 10,000 (current market value) to replace your screen with an original spare, you will be eligible to receive Rs. 7,000 after the damage is ascertained after the DIY Diagnosis Tests, and the balance Rs. 3,000 when you upload the job-sheet and final signed invoice received from the authorized service center.

5. How will payouts be credited to me?

- Once you have purchased the plan, you will be able to designate a bank account for credit of all payout amounts, within your secure dashboard. You can change the designated bank account details right up until you file a service request. You will not be able to change the bank account details between payouts.

6. How much time will it take for the payouts under the plan to reach me?

- Once you have purchased the plan, you will be able to designate a bank account for credit of all payout amounts, within your secure dashboard. You can change the designated bank account details right up until you file a service request. You will not be able to change the bank account details between payouts.

7. Are there any hidden charges?

- No, there are no hidden charges or excesses. Statutory taxes shall be applicable at the time of plan purchase. In the event that any statutory deductions are required to be made under Indian laws, the same maybe made with the requisite receipts being furnished.

©Safestash. All Rights Reserved